Privacy Policy

Last updated: 21 August 2026

Who we are

FurExpress is a pet relocation service based at 29-B Grant, Project 8, Quezon City, 1106 Metro Manila, Philippines.

Under the Data Privacy Act of 2012 (Republic Act No. 10173), we are the Personal Information Controller for the information described here. That means we decide what information is collected and why, and we are accountable for how it is handled.

If you have any question about this policy or about your information, you can reach our Data Protection Officer at furexpress@gmail.com or +63 956 609 4542.

What this policy covers

This policy explains what we collect, why, who we share it with, how long we keep it, and what you can ask us to do about it. It applies to our website, our enquiry and quotation forms, and the messages you send us through Facebook Messenger, WhatsApp, Viber, email, or phone.

The two stages of your journey with us

Your information is treated differently depending on where you are in the process. This matters, so we’ve separated it.

Stage 1 — Enquiry and quotation

This is when you’re asking questions and we’re preparing a quote. Nothing is shared with anyone outside FurExpress at this stage.

What we collect:

Your name, mobile number and email address
Your pet’s name, breed, age, type, weight, and photographs
Your origin, destination, preferred travel date, and whether you’ll be travelling
Anything else you choose to tell us in your message

Why we collect it: to assess whether your pet’s journey is possible, to check airline and destination requirements for your route, and to prepare your written quotation. We cannot produce a quote without it.

Our legal basis: your consent, and the steps needed to enter into a contract with you (Section 12 of the Data Privacy Act).

Who sees it: only FurExpress staff working on your enquiry.

Stage 2 — Processing and travel

This begins only after you accept your written quotation and pay the deposit. We will tell you what is needed before this starts.

What we may additionally collect:

Your pet’s vaccination records, microchip number, health certificates and laboratory results
Government-issued identification, where an airline or authority requires it
The name and contact details of the person receiving your pet, if that isn’t you
Payment references

Who we share it with, and why:

| We share with | For what | | --- | --- | | Airlines and their cargo agents | Booking, acceptance, and air waybill documentation | | Veterinarians and accredited laboratories | Health certificates, vaccinations, required testing | | Bureau of Animal Industry (BAI) | Export clearance, SPS Import Clearance, permits | | Bureau of Customs | Clearance where required | | Destination-country authorities | Import permits and quarantine requirements | | Ground handlers, agents and partner providers | Airport handling, transfers, or delivery, where these are included in your quotation |

We share only what each party actually requires, and only for your pet’s journey. We do not sell your information, and we do not share it for advertising or marketing by anyone else.

Some of these parties are outside the Philippines, because your pet is travelling there. Where that happens, we share only what the destination country’s rules require.

Photographs of your pet

We ask for photographs so we can assess crate size, breed characteristics, and travel suitability. These are used internally for that purpose.

We will not publish a photograph of your pet, or anything you write to us, on our website or social media without asking you first. If we’d like to share your story, we’ll ask, and you’re free to say no.

How long we keep your information

| | How long | | --- | --- | | Enquiries that don't proceed | 12 months from your last message | | Completed journeys | 5 years after arrival | | Financial and tax records | As required by BIR regulations |

We keep completed-journey records because airlines, veterinarians and government agencies may need them verified later, and because you may travel with the same pet again.

After these periods, we securely delete or anonymise the information.

Services on this website

Our website is hosted by Netlify, and the forms on it store what you submit with Supabase. The map on our Contact page is provided by Google Maps; when that page loads, Google may receive your IP address and set cookies under its own privacy policy. We do not use advertising or tracking cookies.

How we protect your information

We limit access to staff who need it for your journey, use access-controlled accounts and devices, and require the same care from anyone working on our behalf.

No system is completely secure. If a data breach occurs that puts you at real risk, we will notify you and the National Privacy Commission within 72 hours of discovering it, as the law requires.

Your rights

The Data Privacy Act gives you these rights over your information:

To be informed — to know that we hold your information and what we do with it
To access — to ask for a copy of what we hold
To rectify — to have anything inaccurate corrected
To erase or block — to ask us to delete or stop using your information, where the law allows
To object — to refuse certain processing
To data portability — to receive your information in a usable electronic format
To damages — to be compensated for harm caused by misuse of your information
To complain — to raise a concern with us or with the National Privacy Commission

To exercise any of these, contact our Data Protection Officer at furexpress@gmail.com. We will respond within 15 working days.

One honest limit: once your pet’s documents have been submitted to an airline or a government agency, we cannot withdraw them. Those agencies keep their own records under their own rules. We can stop our own use of your information, but not theirs.

If you're not satisfied

Please contact our Data Protection Officer first — most concerns are resolved quickly.

If you’d still like to escalate, you may contact the National Privacy Commission: 5th Floor, Delegation Building, PICC Complex, Pasay City · privacy.gov.ph · info@privacy.gov.ph

Changes to this policy

If we make significant changes, we’ll update the date at the top and highlight what changed. Earlier versions are available on request.